Reference

What You Agree To When You Use api11

These terms set out how your api11 account works — what you can do, what we ask of you, and how we handle your wallet activity through DANA, OVO, and GoPay.

Account holder responsibilityWallet use via DANA, OVO, GoPayIndonesia-eligible regions onlyOne account per personSubject to local law
api11 What You Agree To When You Use api11
HOW WE HANDLE THIS

Our Approach to Policy and Account Security

We keep your account data and wallet records secure through standard encryption on all session activity — whether you access api11 via mobile browser or desktop. Your deposit history tied to DANA, OVO, or GoPay is stored against your account ID and is only accessible to you and our verified support team. We do not share your wallet details with third parties outside of what is required to process your transaction.

Data Handling

Your personal and wallet data is held under our privacy terms. We only store what is needed to run your account and process DANA, OVO or GoPay transactions correctly.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Retention

We keep transaction records for the period required under applicable rules. You can request a summary of your account activity through the support email or live chat at any time.

Requesting Changes

To update your registered wallet — for example switching from OVO to GoPay as your withdrawal method — submit the request through live chat with identity verification ready.

POLICY CONTACT

Reach Us About These Terms

If you have a question about what these terms mean for your account — whether it's a wallet verification step, a suspension query, or a request to close your account — our support team handles it directly. Contact us through live chat, email, or your registered account inbox, and we'll respond with the policy detail you need.

Team online

Live Chat

Open the chat window from inside your account for the quickest response on terms queries, wallet disputes or account status checks.

Email Support

Send detailed terms questions to our support address. Include your registered DANA, OVO or GoPay number so we can locate your account fast.

Account Inbox

Policy notices and account-specific updates are delivered to your in-account message centre. Check there first for any formal terms communication from us.

Common Questions About These Terms

Below are the questions we get most often about how these terms apply to real account situations — from wallet use to account suspension and everything in between.

No. Whether you deposit via DANA, OVO or GoPay, the same account terms apply. The wallet you use affects the transaction flow, but not your rights or obligations under these terms.

No. These terms allow one account per person. If duplicate accounts are found, both may be suspended and any pending wallet withdrawals held pending a review.

You can contact us before accepting the updated terms. Continuing to use the platform after the revision date means you have accepted them. If you do not agree, you may close your account.

Send a request via our support email or live chat. Include your registered wallet number — DANA, OVO or GoPay — so our team can pull the correct account record for you.

Suspicious activity, shared login credentials, mismatched wallet details at withdrawal, or multiple accounts linked to one identity can all trigger a review under these terms.

Yes. The same terms apply across all eligible Indonesia regions, including Jakarta and Surabaya. Access and eligibility still depend on what local law permits in your specific area.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.