Reference

Understand Your Rights on api11

These legal terms set out how api11 operates, what rules apply to your account, and how we handle your data and wallet activity across DANA, OVO, and GoPay. Access and eligibility depend on local law and are available only where local law permits.

Account TermsData & PrivacyDANA, OVO, GoPay Wallet RulesJurisdiction ConditionsUser Rights
api11 Understand Your Rights on api11
LEGAL CONTACT PATHS

Reach Us About Any Policy Question

If you have a question about these terms — whether it is about how your DANA deposit is handled, a wallet name mismatch, or what data we hold on your account — our support team can help. Raise the issue directly through the channel that works for you.

Team online

Live Chat

Open the chat widget from any page on api11. Available for account, wallet, and policy questions including DANA or OVO verification queries.

Email Support

Send your legal or account question to our support address. Include your registered account name and the wallet type — GoPay, OVO, or DANA — for faster handling.

Help Centre

The Help Centre covers common policy topics: account identity rules, wallet name matching, data requests, and how to flag a terms dispute.

HOW WE HANDLE THIS

Data, Security and Account Policy Practices

We take the handling of your account data seriously. Here is how we approach the four areas that matter most when it comes to legal compliance and your personal information on api11.

Data Handling Your account data — name, contact details, and wallet identifiers for DANA, OVO, or GoPay — is stored securely and used only for account operation and verification purposes.
Cookie Use We use session cookies to keep your login active and functional cookies to remember your wallet preference. You can manage cookie settings from your browser at any time.
Account Security Your account is protected by password and OTP verification on login. Any request to change your registered wallet — DANA, OVO, or GoPay — triggers a re-verification step before it takes effect.
Requesting Changes To request a data correction or account name update, contact support with your identity document. Changes to wallet details require matching ID before any transaction is processed.

Common Questions About api11 Legal Terms

These are the questions we hear most often about how our legal terms apply to your account, your wallet, and your data on api11.

Yes. Any transaction processed through DANA, OVO, or GoPay on your api11 account is covered by these terms, including identity matching and wallet verification rules.

Access depends on local law and is available only where local law permits. You are responsible for confirming that use is lawful in your location before opening or using an account.

A name mismatch between your GoPay, OVO, or DANA account and your api11 profile will hold any pending withdrawal until identity verification is completed through our support team.

Contact our support team via live chat or email with your registered account name. Provide valid identity documentation for any correction request, especially for wallet or name changes.

We post all updates on this page. If you continue using your account after the posted update date, that counts as acceptance of the revised terms as published.

Raise a dispute through our live chat or email support channel. Include your account details and the specific clause or decision you are questioning so our team can review it properly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.